AI transparency
How your AI employee works
Transparency about automation helps you and your customers trust every conversation.
What the AI knows
Your AI employee uses information you provide: website content, services, hours, FAQs, tone, and custom instructions. It does not invent prices or policies you have not configured.
What the AI does
It answers customer questions, captures booking intent, and notifies you when a human should step in. On WhatsApp and your hosted assistant link, replies are automated unless you take over.
Guardrails
When confidence is low, the AI asks clarifying questions or escalates to you. You can update answers in plain language at any time from your dashboard.
Human oversight
You remain the business owner. Review conversations, adjust knowledge, and connect optional channels (Google, WhatsApp) on your schedule.
Limitations
The AI is not a lawyer, doctor, or emergency service. It should not provide regulated professional advice. Configure handoff paths for sensitive topics.
See also: Responsible AI, Security, Privacy.